Top Three Course Takeaways
- Understand short-term and long-term causes and outcomes of conflict.
- Analyze conflict messages for communication competence.
- Offer competence-based advice to better manage workplace conflict.
Course Topics
Conflict Styles, Strategies, and Messages
- Interpersonal Conflict
Distal/Proximal Factors Influencing Conflict
Organizational and Group Conflict
Conflict Mediation
Course Intensity:
Course Description
This course is designed to examine research findings and theory about managing and resolving conflict in professional life.
Students will examine both the macrodynamics (i.e., general/global conflict processes that occur in any social setting) and microdynamics (i.e., conflict that occurs uniquely in the workplace) of conflict research.
Learning Outcomes
Articulate models and theories explaining conflict in the workplace
Identify distal and proximal factors that influence conflict
Identify conflict outcomes and processes in dyadic workplace relationships and work groups
Offer competence-based advice about how to better manage workplace conflict
Explain the mediation and resolution process